What is ITIL? 

ITIL - Information Technology Infrastructure Library is a guiding principle that provides best practices for day to day business activities, particularly in IT Service Management (ITSM) towards acheiving improved service delivery and customers satisfaction. 

Advantages of ITIL: 

1. It helps to complete projects successfully in due or set time.

2. It helps to implement services that are specific and valuable to customers.

3. It helps to reduce cost of ownership by applying financial management.

4. It helps to build customer's confidence and satisfaction.

5. It helps to maintain customer business relationship.

6. Improves efficiency towards achieving predictable service delivery. 

The ITIL Process Stages: 

The ITIL processes are grouped into various stages:

1. Service Strategy,

2. Service Design,

3. Service Transition,

4. Service Operation,

5. Continual Service Improvement. 

The Service Strategy involves the specific services required by the customers, definitions of the financial process, the capability and skills involved to accomplish the project/service.

The Service Design process includes the design of the project/services, as well as changes and improvements to existing ones.

The Service Transition stage means the service has already been designed available for deployment. in this process, testing and validation of the product is complete.

The Service Operation simply means the product has been handed over to the customers for use. The customer at this stage is ready to use the product for personal services. 

The Continue Service Improvement enable the service provider and service consumer to maintain an agreement on how to improve and the frequency of service improvement without distorting the business owner which is the customer. 

The end goal of every business organization is to put the customer first, treat them as special, making sure the service provided is valuable and satisfactory. If company "A" provides customer care unit that attend to every queries and feedback from the customer, it will definitely do better than company "B" that have customer across a region without customer care unit to attend to their queries. 

The main goal of ITIL is to improve efficiency and achieve predictable service delivery that ensures continous customer satifaction and confidence. Whatever business area you are in, customers are the king and they should be treated well. 

In the Full Course, You will learn everything you need to know about ITIL with Diploma Certificate to showcase your knowledge. 

ITIL Course Outline: 

ITIL Introduction/Overview

ITIL Terminologies

ITIL Service Basics

ITIL Service Lifecycle

ITIL Service Strategy Overview

ITIL Service Strategy Roles

ITIL Strategy Generation

ITIL Service Portfolio Management

ITIL Business Relationship Management

ITIL Demand Management

ITIL Financial Management

ITIL Service Design Overview

ITIL Service Catalogue Management

ITIL Service Level management

ITIL Capacity Management

ITIL Availability Management

ITIL Service Continuity Management

ITIL Information Security Management

ITIL Supplier Management

ITIL Service Transition Overview

ITIL Project Management

ITIL Change Management

ITIL Assets & Configuration Management

ITIL Release & Deployment Management

ITIL Validation and Testing

ITIL Knowledge Management

ITIL Service Operation Overview

ITIL Event Management

ITIL Incident and Request

ITIL Problem Management

ITIL Access Management

ITIL CSI Overview

ITIL Service Reporting

ITIL Exams and Certification


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