Customer Service Tech - Course And Certification

What is Customer Service? 

Customer Service is the rendering of goods, services and support to customers before, during and after a successful sale or purchase. 

Customer Satisfaction solely depends on how the employees of an organization can adjust themselves to the personality and need of the customers per time. 

A Company or Organization that values good customer service will experience growth overtime. Customer service is the main pillar of profitability and growth, when your customers enjoy their first experience with your products and services, they keep coming back for more, so you don't have to keep spending so much money on advertisement overtime. 

Customer service plays a very important role in any organization's ability to continue to generate income and revenue. It is always included as part of an overall approach to systematic improvement. Attitude of every Customer Service rep is everything.

Greeting people with a smile or friendly hello can make a big difference with your customer, and for any customer service position, a customer service rep should develop friendly and patient attitude.

A Customer Service Representative is someone who takes the position of a Customer Support in an organization to assist customers make the right decisions in purchase as well as resolving issues encountered after purchase. 

What is Customer Service Tech? 

Customer Service Tech or Automated Customer Service is the use of both human capacity and modern technology to provide a more sophisticated customer support to achieve improved customer satisfaction. Many organizations have invested in both human capacity and technology to improve customer satisfaction as this is key to continous growth. 

Advantages of Customer Service Tech

1. One of the major advantages of Automated Customer Service or Customer Service Technology is the increased ability to provide support service 24/7 via live kiosks, live chats, various customer relationship apps and softwares for communicating with customers as well as keeping their records, which achieves better results and far more preferrable.

2. Increased Customer Satisfaction

3. Higher Productivity

4. Continous Growth

5. Higher Profitability

6. Lowers Cost of Customer Service

7. Higher Lifetime Value

In this course, you will understand everything about Customer Service and Automated Customer Service or Customer Service Technology. You will be a competent Customer Service Representative with Diploma Certificate to showcase your knowledge and competence. 

Customer Service Tech Course Outline: 

Customer Service Tech - Introduction

Customer Service Tech - Customer Service In The 21st Century

Customer Service Tech - The Three Key Elements Of Service 

Customer Service Tech - What Customer Service Means

Customer Service Tech - Simple Huge Returns In Customer Service

Customer Service Tech - Conversations Over The Telephone

Customer Service Tech - Responding To Your Business Email Quickly!

Customer Service Tech - First Impressions In Customer Service

Customer Service Tech - Ten Major Do’s And Don’ts Of Customer Service

Customer Service Tech - Communicating With The Unsatisfied Customer

Customer Service Tech - Follow -Up With The Customer

Customer Service Tech - Customer Service Traits To Copy

Customer Service Tech - Benefits Of Good Customer Service 

Customer Service Tech - Agile CRM Software

Customer Service Tech - Exams and Certification


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